Shipping and Delivery

SHIPPING

Currently, we are able to ship within the UK. 

Deliveries are made by Royal Mail, and to keep costs as low as possible for you, we have two shipping options with priced at £3.95 or £5.95.

Your parcel should arrive within 3 to 5 working days, though if your order is required urgently please contact us as soon as you have placed your order to let us know. 

Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any loss or inconvenience that may result from the delay. 

UK

We have three postage options:

1. Free shipping for small purchases under £5

2. Standard or Express Shipping for orders under £50 - £3.95 or £5.95

3. Free shipping for all orders over £50

Please allow up to 2 business days for your parcel to be shipped if your order is received by 2pm and please note we do not ship orders on Saturdays or Sundays. 

We are happy to try and arrange customised shipping, should you need your parcel quicker, or have specific requirements. Please get in touch before placing your order.

LOCAL DELIVERIES

We're offering zero emission local deliveries to certain postcodes on Saturday mornings with Z-Move.

Deliveries will start from Saturday 7th May and you can select this option if you live in the following areas:

NE1, NE2, NE3, NE4, NE6, NE7, NE12, NE25, NE26, NE27, NE28, NE29, NE30

There is a small charge of £2.50 for orders under £50.00 and free delivery for orders over that amount.

Orders must be placed by Thursday at 5pm to qualify for same week delivery, otherwise will be scheduled for the following week.

 

INTERNATIONAL ORDERS

International customers can shop with us through our Trouva Shop.

 

POSTAGE DISCLAIMER

We make every effort to carefully, safely and securely wrap every single order we post to our customers and label such items as fragile in the hope delivery agents will take the time and care to be mindful of delicate products. Should items be damaged in transit an exchange for the same product will be offered. In such cases where the product may not be available, a full refund excluding the postage cost will be given.

Should an order be returned to us if the recipient was unable to receive the order, we reserve the right to charge our standard shipping cost of £3.95 for the item to be redelivered.

We do not accept liability for incorrect delivery due to an incorrect or incomplete address being provided on the order.

We do not accept liability for orders not delivered for reasons beyond out control, such as fire, flood or mechanical breakdown.