Shipping and Delivery
FREE LOCAL DELIVERY
We are pleased to offer a free local delivery service for Newcastle and North Tyneside postcodes.
NE1 NE2 NE3 NE4 NE5 NE6 NE7 NE12 NE15 NE28
NE13 NE25 NE26 NE27 NE29 NE30
Local deliveries will be made weekly on Saturdays between 1pm and 3pm.
If you place an order and your delivery address is beyond our range without contacting us, then your order may be cancelled and refunded. We will endeavour to get in contact with you to arrange a postal delivery.
Currently, we are able to ship within the UK. We are working towards International Shipping. Please contact us with any queries relating to International orders.
Deliveries are made by Royal Mail, and to keep costs as low as possible for you, we choose 2nd class delivery in most cases.
Your parcel should arrive within 3 to 5 working days, though if your order is required urgently please contact us as soon as you have placed your order to let us know.
Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any loss or inconvenience that may result from the delay.
We have three postage options:
1. Free shipping for small purchases under £5
2. Standard Shipping for orders under £50 - £3.95
3. Free shipping for all orders over £50
Please allow up to 2 business days for your parcel to be shipped if your order is received by 2pm and please note we do not ship orders on Sundays.
We are happy to try and arrange customised shipping, should you need your parcel quicker, or have specific requirements. Please get in touch before placing your order.
Please get in touch to place an order.
We are unable to insure delicate items such as ceramics, glass and other fragile materials including china, porcelain, clay and concrete. Unfortunately all delivery couriers including Royal Mail do not allow these for compensation to be claimed should these items be damaged in transit. We make every effort to carefully, safely and securely wrap every single order. Should items be damaged in transit an exchange for the same product will be offered. In such cases where the product may not be available, a full refund excluding the postage cost will be given.
Should an order be returned to us if the recipient was unable to receive the order, we reserve the right to charge our standard shipping cost of £3.95 for the item to be redelivered.
We do not accept liability for incorrect delivery due to an incorrect or incomplete address being provided on the order.
We do not accept liability for orders not delivered for reasons beyond out control - fire, flood or mechanical breakdown.